Privacy Policy
Last updated: 1 June 2026
Your privacy matters to us
This policy explains how Trustelle bank Ltd collects, uses, and protects your personal information when you open an account or use our services.
Information we collect
Identity details, contact information, account records, card records, transaction history, loan records, support messages, device information, and fraud-prevention signals collected when you apply, open an account, or use our services.
Why we use your information
To open and maintain accounts, process transfers and card payments, assess credit applications, meet regulatory duties, prevent fraud, improve service quality, send account alerts, and respond to customer requests.
Who we share it with
Payment networks, identity verification providers, credit reference agencies, fraud-prevention partners, and technology providers who support our banking services — all under binding data-processing agreements.
How long we keep it
We retain records only for as long as required for banking operations, legal obligations, audit purposes, dispute handling, fraud prevention, and CBN regulatory retention periods — typically 7 years after account closure.
Your choices and rights
You may request access to, correction of, or deletion of personal data where legally available. You may also request restriction, portability, or object to certain processing by contacting our data protection officer.
Security measures
We use role-based access controls, data encryption in transit and at rest, intrusion monitoring, staff training, and periodic security audits to protect your information from unauthorised access.
Cookies and tracking
Our website and internet banking use essential cookies for security and session management. Analytics cookies are only used with your consent and can be withdrawn at any time through your browser settings.
Contact the data protection team
For any data-related requests, write to: support@trustelle.bank or by post to Data Protection Officer, Trustelle bank Ltd